Hours of Operation - IMPORTANT!
Because I am a stay at home mom to our little boy, my work hours can be a little crazy! I try to make myself available during most days and my typical hours of operation are Monday – Thursday from 10am to 4pm. Sometimes it can take me a day or two to answer an email, so please be patient with me. I appreciate your business but if you are looking for a designer who is constantly at their computer and can answer your emails within 30 minutes I am probably NOT the gal for you! :)
I am closed all weekends and holidays (although communication during these times may be possible but should not be expected).
Blog/Website Platforms
I currently develop blogs and websites for both the Blogger and self-hosted Wordpress.org platform.
Ordering & Payment
Penny Lane Designs accepts payment through Paypal only. Paypal is easy to use, very secure, and you do not have to be a member or sign up for an account to use it. When you submit an order, I will typically send an invoice within three business days. As soon as your payment is received I will add you to my queue and will usually start on your design in a few weeks. All projects with a total cost less than $300 will require a $150 deposit to secure a spot in my queue. Projects less than $300 require full payment up front. Final payment is required before installation of the design is completed.
Installation
I will need access to your blog to install the design. If you are using the Blogger platform, you can invite me to be an author and then grant me admin privileges. To find out how to do that, click here. I will remove myself from your blog once the design installation is complete. If you are on a self-hosted Wordpress platform, I will need your Wordpress username and password.
Your Initial Order
I will not begin a project unless I feel I have enough information to get a good idea of what you are looking for in a design. Although I wish I was a mind reader, sadly, I am not. This is why I need each client to take a little time to think about what they are looking for and convey that information to me in the order form. I have set my order forms up with plenty of questions and suggestions to "jog" your brain a little. I will not begin a design if a client has told me to "surprise them" and that they "don't know what they want but will like whatever I show them". My idea of what is great and appealing may be very different from yours and I do not have time for these types of projects because these are usually the ones that end up taking the most time for me (due to changes, tweaks, etc. on the client's side). Additionally, if you send in an order form with certain colors, etc. and then totally change your mind on colorways, design style, etc. when I send you the proof, an additional fee will have to be charged to make these drastic changes. I want to make sure you are happy with the design, but I simply cannot be held responsible for indecisiveness.
Changes & Revisions to Initial Blog Proof
Once I have sent you the initial blog design proof, you are allowed a MAXIMUM of three reasonable revisions (if needed) to the design. Additional revisions will incur a charge of $40 per revision depending on the difficulty and complexity of the revision. This also applies to an installed design. After I have installed your design, revisions can be made for a $55 per revision charge.
Communication
From start to finish the design process requires the client to be available to check their emails almost daily. Especially once I am actively working on a project. If a client fails to respond within a reasonable amount of time, their project will be put at the end of the queue until time is available to resume working on it.
Refunds and Cancellations
I understand that things may come up and you may need to cancel your order. If I have not yet started working on your design, I will be glad to issue you a 75% refund but any deposit you have submitted is forfeited. The 25% is to make up for my time spent emailing you before booking your project. If I have already started your design, no refund may be issued. If your design is already complete or near completion, no refund can be issued. I reserve the right to terminate a project if I feel that I am unable to complete certain things that are being asked of me or if unreasonable requests or an unreasonable amount of change requests are being made by a client. If this is the case, I will issue a refund based upon the amount of time already spent on the project.
FAQ
Please read my FAQ page HERE for answers to most questions you might have.
By placing an order with Penny Lane Designs you are agreeing to these terms.
